Housing Options Support Officer – Admin & Clerical – #OR115618

Job Description

Cardiff Council is seeking a Housing Options Support Officer to join the Housing Options Service, supporting clients who are homeless or at risk of homelessness. Duties include processing applications for bonds and rent in advance, providing advice and information by telephone, email, web chat and face to face, liaising with private landlords and letting agencies, supporting assessment officers, maintaining the housing waiting list, and preparing statistical information. You will carry out general office duties, maintain accurate records, work to individual and team KPIs, and handle confidential data securely in line with Council policies. This role requires strong communication and customer service skills, attention to detail, and the ability to work well within a busy team. Apply now to support vulnerable residents accessing housing options in Cardiff.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.