Customer Services Information Guide – Contact Centre – #OR103423

Job Description

Swindon Borough Council is seeking a Customer Services Information Guide to join its Contact Centre team at Civic Campus, Euclid Street, Swindon (SN1 2JG).

This is a full-time temporary role working Monday to Friday, 9am–5pm, 37 hours per week, paying £13.90–£18.48 per hour via Prism.

The role involves answering inbound calls and emails from Swindon residents, primarily regarding Housing Repairs. You will listen attentively to customers, ask pertinent questions to understand their needs, and support them to self-serve where possible. You will maintain high service standards at all times — being courteous, welcoming, and professional — and escalate unresolved matters to a Team Leader or relevant service area as required. All activity must be carried out in accordance with the Data Protection Act.

Ideal candidates will have previous call centre or customer service experience, confident telephone manner, and the ability to work efficiently with digital systems.

If you are available from 28 May 2026 and interested in this role, please apply now.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.