Project Assistant #00087D131

Job Description

EXPERIENCE PREFERRED

• Experience of working with vulnerable client groups.
• Experience of housing management and/or social care environment. SUMMARY
• To assist in the provision of a housing and support service for Riverside’s vulnerable clients.
• To ensure at all times a professional and supportive approach is maintained.
• To assist in the day to day delivery of the service for supported schemes.
• Assist clients in achieving their personalised support outcomes.
• KEY TASKS

Strategy and Service Development

• 1. Act as an initial point of reference on the phone, or in a reception area as required.
• 2. Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
• 3. Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
• 4. Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
• 5. Contribute to the formulation and delivery of person centred support plans.
• 6. Assisting clients with day-to-day support and tenancy issues.
• 7. Using IT systems appropriately including adding updates to the Support Database.
• 8. Advises management promptly of any signs of problems or concerns about a client.
• 9. Recognises signs of distress in clients and identifies ways to reduce this.
• 10. To correspond and liaise as necessary with external agencies on behalf of clients.
• 11. Report repairs and maintenance needs behalf of the client following agreed procedures.
• 12. Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
• 13. Address and report any issues of anti-social behaviour to a senior staff member.
• 14. Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
• 15. Promote and encourage a high level of client involvement, consultation and communication.
• 16. To clean and prepare rooms as appropriate.
• 17. To participate in a shift rota system that includes weekend working

Please be aware this is a Long Term Temporary post to start ASAP.

You must have:

• Post qualified experience.
• Enhanced DBS/Update service.
• References required for the last 5 years of employment.

Benefits of working with Semester.co.uk:

• Free on-going training opportunities upon registering as part of our commitment to you.
• Competitive Rates of pay
• In house payroll, providing weekly payments and support
• Enhanced DBS completed.
• Support and expert advice from an approachable, dedicated and friendly team
• An assigned dedicated & experienced consultant
• Various employment opportunities in your preferred geographical area

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