Customer Service Assistant – Governance – #OR114777

Job Description

Customer Service Assistant required for Flintshire County Council, based at Ty Dewi Sant, Ewloe and County Offices, Flint. The role involves handling customer enquiries and complaints across phone, in-person reception, written and electronic channels, aiming for first-time resolution and logging cases on the Customer Relationship Management System. Duties include recording formal complaints in line with council policy, liaising with officers to ensure timely responses to customers, MPs and Senedd Members, providing information on council services, and making outbound calls to promote services and support online access such as My Account. Candidates should be educated to GCSE level (English/Welsh and Maths) or have equivalent customer service experience, with strong communication, IT and organisational skills; Welsh language skills are essential. Rate £13.26 – £17.14 per hour, starting 21 September 2026. Apply now for this customer-facing role within the Governance portfolio.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.