*Account Manager – Revenue & Benefits – #000B38701

Job Description

Manchester City Council is seeking an experienced Account Manager to join the Council Tax Unit within the Revenues and Benefits Service, based at Alexandra House, Manchester (M15 5BA). This is a temporary contract running from 7 September 2026 to 3 August 2027, paying £15.11–£16.66 per hour via XMS.

The role provides specialist support across the HMRC Data Matching Project, handling complex and sensitive casework including formal complaints, Ombudsman investigations, and Valuation Tribunal proceedings. Day-to-day responsibilities include analysing and validating data from HMRC and other sources, conducting detailed account reviews, processing amendments to Council Tax records, and preparing robust written responses for senior management, councillors, MPs, and legal representatives.

Essential: proficient use of MRI (Academy) system for Council Tax administration, including billing, recovery, and input of earnings attachments. Desirable: experience of NEC Document Management (EDMS) for retrieving, indexing, and managing electronic records.

The ideal candidate will bring strong analytical ability, meticulous attention to detail, sound knowledge of Council Tax legislation and data protection requirements, and excellent written communication skills. Experience of corporate complaint handling procedures and the ability to exercise professional judgement on complex, sensitive matters are equally important.

If you have the relevant MRI system experience and a background in revenues and benefits, please get in touch promptly — this role commences in September 2026.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.