Business Support Officer – Admin & Clerical – #OR106108

Job Description

West Lancashire Borough Council is seeking a Business Support Officer to join its Admin & Clerical team based in Ormskirk (L39 2DF), available from 29 June 2026. The day rate is £104.12–£137.62.

You will provide efficient administrative support across Business Support teams, with a primary focus on monitoring and co-ordinating customer feedback received through the Council’s dedicated website. Responsibilities include logging and handling MP enquiries, Patch Problems, and complaints, ensuring all feedback drives continuous customer service improvements. You will liaise with internal and external stakeholders to ensure enquiries are resolved effectively, in line with the Council’s first-contact-resolution ethos.

Key skills required include excellent ICT proficiency (MS Word, Excel, Outlook, and other packages), strong data collation and accurate input into management information systems, the ability to prioritise workload and meet multiple deadlines under pressure, and a commitment to delivering high-quality, courteous customer care in accordance with the Council’s behavioural standards.

If you are a proactive administrator with strong customer-service values and experience managing enquiries and complaints in a public-sector environment, please get in touch.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.