Temporary Accomodation Officer #000A73051

Job Description

Temporary Accommodation Officer

Location: Nansen Close, Stretford 

Working Arrangements:  Hybrid

Working Hours: Full Time 36.25

Will the candidate be required to drive as part of this role: Yes

Is a DBS Required: Basic

To help the TA leased Team with joint visits and inspections.  Complete sign-ups, On-line Housing Benefit claims & on-line Council Tax Support claims. To attend meetings with other agencies and stakeholders. Contact HOST clients regarding queries with rent arrears and repairs. Contact landlords regarding repairs.   To contact HOST clients and stakeholders by phone & email regarding other queries      

Please list all the key requirements of the role and candidate.

  • GCSE grades 9-4 (A*-C) or equivalent level of qualification, including Maths and English

  • Evidence of continuous personal and professional development

  • Previous experience working within a housing, tenancy, resettlement or support related service

  • Experience of supporting vulnerable people and enabling such to move towards independent living

  • Experience of working within resources (i.e. time and budget) and in an environment that delivers lean and efficient services whilst delivering high levels of performance

  • Understanding of financial control principles and procedures

  • Experience of conducting interviews with customers including carrying out home visits, telephone contact, and letter writing, ensuring appropriate tailor-made solutions are offered in the best interest of the customer in accordance with legislation

  • Excellent communication skills (verbal and written): able to exchange and present complicated or sensitive information with a range of audience, in a way that is clear and understandable to the recipient

  • Good interpersonal skills: able to persuade, negotiate and influence effectively especially when liaising with other agencies to achieve the best possible outcomes for customers

  • Able to deal with people effectively and sympathetically in sometimes challenging, emotive and sensitive situations, as well as making and relaying difficult decisions in line with legislation

  • Planning and organisational skills: organising a caseload and prioritising own work tasks to meet deadlines and produce accurate work to a high standard

  • Excellent report writing and analytical skills: assessing and developing robust support plans that meet SMART objectives for the customer and other members of the household

  • Ability to use own initiative and respond independently to unexpected problems and situations

  • Able to remain solution-focused when managing multiple/competing work tasks and work effectively as part of a multi-functional team

 

You must have:

  • experience.

  • References required for the last 5 years of employment.

Benefits of working with Semester.co.uk:

  • Free on-going training opportunities upon registering as part of our commitment to you.

  • Competitive Rates of pay

  • In house payroll, providing weekly payments and support

  • Enhanced DBS completed.

  • Support and expert advice from an approachable, dedicated and friendly team

  • An assigned dedicated & experienced consultant

  • Various employment opportunities in your preferred geographical area

  • Flexible hours to meet your needs, full or part time

  • Recommend a friend bonus scheme

  • “Find your own job” bonus – get £250 for bringing your own position to us *

If you would like to find out more information about this role, or the other opportunities Semester.co.uk have available feel free to click the ‘Apply’ button below or contact the team on 0161 4199285**

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