Customer Services Officer – Customer Services – #OR102213

Job Description

Lambeth Council is seeking an experienced Customer Services Officer to join its specialist Customer Services team based at Brixton Hill, London (SW2), starting 18 May 2026. The rate is £143.87 per day via Prism.

This is a front-facing role at the heart of Lambeth’s customer service operation. You will receive and resolve enquiries across all delivery channels — face to face, telephone, and digital — acting as a point of escalation for complex interactions that cannot be resolved at reception. You will take ownership of enquiries from initial contact through to resolution, coach customers towards self-service and digital channels, and ensure all interactions are logged accurately on Council systems.

Key responsibilities include floor walking within the customer centre, making bookings and appointments, quality-checking correspondence and forms, reconciling financial data, and contributing to service improvement initiatives. Some evening, weekend, and out-of-hours work is required, along with flexibility to work across Council locations throughout the borough.

Essential requirements: proven experience in a customer care or customer service environment, strong verbal and written communication skills, computer literacy including database systems, and a demonstrable commitment to first-contact resolution and citizen-focused service delivery.

If you have a background in local authority or public-sector customer services and are available to start in May 2026, please get in touch today.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.