Customer Service Advisor – Admin & Clerical – #OR112391

Job Description

Charnwood Borough Council is seeking a Customer Service Advisor to join their Admin & Clerical team based at the Council Offices in Loughborough (LE11 2TX). This is a front-line, office-based role working Monday to Friday, paying £13.47–£17.52 per hour, starting 1 September 2026.

You will be the first point of contact for residents enquiring about waste and recycling services, handling inbound calls and emails relating to bin collections, missed collections, assisted lifts, and service changes. You will provide clear, accurate guidance on collection schedules and recycling rules, log service requests on the council’s CRM system, and ensure queries are escalated or resolved promptly to maintain a high standard of customer satisfaction.

The ideal candidate will have excellent communication skills and a customer-focused approach, with the ability to manage high-volume enquiries in a fast-paced environment. Strong attention to detail when recording information and competent IT skills are essential. Experience in a similar local government or contact-centre environment would be advantageous.

If you are available and meet the above requirements, please get in touch with us today.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.