Customer Service Assistant – Admin & Clerical – #OR105300

Job Description

West Lancashire Borough Council is seeking a Customer Service Assistant based in Ormskirk (L39 2DF) on a temporary basis, paying £13.63–£17.73 per hour, starting 22 June 2026.

This role sits within the Contact Centre and Customer Service Points across Ormskirk and Skelmersdale, serving as the first point of contact for all service enquiries. You will handle face-to-face, telephone, and electronically delivered queries, identify the appropriate service required, and ensure customer issues are resolved efficiently.

Key responsibilities include acting as a greeter at the Council’s Customer Service Points, responding to enquiries via the Contact Centre telephony system, and liaising with management and staff across service teams to ensure queries are addressed effectively.

The ideal candidate will have strong customer service and communication skills, be confident handling a varied workload across multiple contact channels, and be comfortable working in a public-facing environment.

If you have experience in a front-line customer service or contact centre role and are available from 22 June 2026, please apply now.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.