Family Support Worker - Worcester #RQ399840

Purpose of job:

· To work with a caseload of complex families who require a multi-agency approach to provide comprehensive, pro-active and intensive support packages which promote, strengthen and develop the potential of families enabling them to live successfully in their community.

· Use the Early Help Assessment and Plan to work in partnership with families and other agencies to identify the worries and strengths which are having an impact on the whole family.

· As a result completing the Early Help Assessment, develop, co-ordinate and where appropriate directly lead (lead professional) on working with children, young people and their families as part of their Early Help plan.

· Working with families using the signs of safety model, actively seek to empower families to make positive sustained changes.

· Work as part of the team responding to the Early Help and Troubled Families Programme including active participation in group supervision sessions, professional development and wider programme meetings.

Main Activities & Responsibilities:

· Act as Lead Professional (key worker) to develop and sustain collaborative links with a range of agencies and practitioners alongside parents in order to co-ordinate and deliver bespoke support packages to children/young people and their families.

· Promote an assertive but supportive approach with families which engages families in identifying and implementing solutions and ensure that parents/carers and children/young people are able to participate fully in decisions that impact on their wellbeing.

· To plan and deliver direct work sessions to children, young people capturing their voices and experiences and that of their families.

· To participate in all the tasks needed for the preparation and delivery of services in line with Children’s services requirements and the Early Help Strategy

· To proactively engage with, according to identified local need, the most excluded groups such as fathers, young parents, lone parents, children in workless households, children in minority ethnic groups, disabled children and children of disabled parents.

· Acting as Lead Professional (key worker), work with colleagues within Children’s Services, Adult and Community Services, Schools and professionals within external agencies, to co-ordinate and deliver a bespoke support package which meets each families' needs.

· Work with lead professionals (key workers) from other services or agencies to co-ordinate and deliver a bespoke support package which meets each families' needs.

· Maintain clear and accurate records of work practice within established record keeping, information sharing and confidentiality polices; including recording and analysing information related to specific caseload.

· Lead an assertive but supportive approach with families/service users which engage families in identifying and implementing solutions.

· Provide support and guidance to families on issues such as managing a tenancy, welfare benefits, budgeting, parenting and life skills, education, training and employment. This may include early morning, evening and weekend work.

· To contribute to the safeguarding of children and young people.

· To remain abreast and informed of current thinking in relation to professional conduct and practice.

· Contribute to the monitoring requirements for the Troubled Families Programme including evidencing positive outcomes for families

· To promote equal opportunity, anti-discriminatory and anti-oppressive policies and practices.

· To attend and participate in Child Protection Conferences , Planning and Review meetings

Generic Accountabilities:

· To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.

· To undertake other such duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.

· To undertake health and safety duties commensurate with the job and/or as detailed in the Directorate’s Health and Safety Policy.

· The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Council’s Equal Opportunities Policy.


In all contacts the post holder will be required to present a good image of the Directorate and the County Council as well as maintaining constructive relationships.

Internal: Strategic Managers, , Group Managers, Targeted family Support Team Leaders, Targeted family support Family Support Workers, Early Intervention Family support workers Social Workers, Mentors, Education Investigation Officers, Education Psychologists, Legal Services

External: Contacts with service users, carers and colleagues and more senior staff from other agencies, e.g. Health Visitors, School Nurses, General Practitioners, Paediatricians, Teachers, Probation Officers, Agency Managers.

Additional Information:

· This post is subject to a criminal record check under the arrangements established by the Criminal Records Bureau.

· Stronger Family Support workers will not be expected to take any decisions affecting the liberty of services users, the removal of an individual from home or legal action or any kind. However, they will be expected to gather information which may contribute to such a decision being taken.

· The Council reserves the right to alter the content of this job description, after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility.

· Reasonable adjustments will be considered as required by the Disability Discrimination Act.

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Why work with us?

  • Competitive Pay & Referral Scheme!

    We have our own in house payroll, providing weekly payments and support. We also offer a very generous £250 bonus if you bring your position to us or refer another qualified professional who is successfully placed with us (subject to 4 weeks)

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    Support and expert advice from an approachable, dedicated and friendly team

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  • Work Life Balance

    Flexible hours to meet your needs, full or part time. We listen to your requirements and needs.

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