Response and Installation Officer [MCC] #0002CC3C1
Key Role Descriptors:
The roleholder will work as part of the Community Alarm team and will contribute to the provision of a high quality service which supports people to help them remain safe and independent in their in their homes.
The roleholder will monitor and respond to alerts in relation to the customer’s health and safety, commissioning other services where appropriate to ensure the wellbeing of service users.
Key Role Accountabilities:
Monitor and respond to activation alerts which are triggered by customer’s equipment, ensuring that responses are within agreed service guidelines and targets.
Communicate with customers, in an efficient and courteous manner, to assess their needs and use initiative and creative skills to respond appropriately to problems that arise.
Where necessary, install, maintain and collect approved equipment within customers homes to a high standard.
Work collaboratively with customers, their families or nominated contact, colleagues, stakeholders, health and emergency services staff to enhance the customer’s safety, experience and the delivery of the service.
Maintain the efficient monitoring and administration of appropriate computer systems ensuring compliance with clarity, accuracy and confidentiality of data.
Facilitate customer feedback and assist in identifying solutions to resolve issues to improve service delivery. Feedback any compromise in service or safety of staff or service users immediately to a line manager.
Drive the active promotion of the service through attendance and contribution to meetings, forums and promotional events.
Personal commitment to continuous self development and service development
Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Where the roleholder is disabled every effort will be made to supply all necessary aids, adaptations or equipment to allow them to carry out all the duties of the role. If, however, a certain task proves to be unachievable, job redesign will be given full consideration.