HR and WD Support Assistant - Gatehead - #6263612021505

Home working at the moment but will need to attend the office for induction/ training etc...

Job Purpose

To provide support to the HR & Workforce Development teams and contribute to the delivery of an effective workforce and professional development service across Gateshead Council.

The key roles of this post will include:

· To provide administrative support to HR & WD to ensure an effective and efficient service is provided.

· To provide a high level of customer service to employees and managers, members of the public and external organisations via telephone, letter, email and face to face to ensure an ongoing provision of a high quality service.

· To support the Workforce Development Team and assist with the course administration process related to course applications received via the online booking system.

· To be responsible for overseeing the raising of purchase orders, processing of invoices for payment, administration of goods received, raising of debtor invoices and maintenance of manual and electronic records to ensure a high level of accuracy is maintained and data and reports are produced as and when required which comply with financial requirements.

· To support and assist in the administration of meetings with internal members of staff and with external partners and stakeholders.

· To update and maintain manual and computerised information systems to ensure data used is accurate and up-to- date and reports are produced as and when required.

· Assist with the organisation and co-ordination of learning and development activities.

· To assist with the monitoring, review and reporting of attendance/non-attendance and evaluate the impact of learning and development activities.

· Assist with the completion of statutory data returns to DfE, Office for National Statistics and Skills for Care.

· Such other responsibilities allocated which are appropriate to the grade and remit of the post.


Essential Requirements:

Knowledge and Experience of:

· Administrative and clerical procedures and systems

· The use of IT systems and databases including MS Office software i.e. word, excel, PowerPoint

· Ability to prioritise own workload

· Excellent customer service skills

· Effective communication and organisational skills

· Working independently and as part of a team

· Managing and working to deadlines


· 5 GCSE’s (Grade A-C or 9-4 in Maths and English) or equivalent or equivalent experience.

Desirable requirements:

Experience and skills

· Attending meetings and taking notes of discussions

· Word Processing skills e.g. mail merge, audio typing, and formatting documents

· Experience of workforce development activity

· Agresso or other similar financial systems


· NVQ level 2 in Business Admin or equivalent


Key Competencies

Customer Focus

Puts the customer first and provides excellent service to both internal and external customers


Uses appropriate methods to express information in a clear and concise way to make sure people understand

Team Working

Works with others to achieve results and develop good working relationships

Making things happen

Takes responsibility for personal organisation and achieving results


Adapts to change and works effectively in a variety of situations

Learning and Development

Actively improves by developing and applying new skills and knowledge and learns from past experiences

Or, know someone who would be a perfect fit? Let them know!

Why work with us?

  • Competitive Pay & Referral Scheme!

    We have our own in house payroll, providing weekly payments and support. We also offer a very generous £250 bonus if you bring your position to us or refer another qualified professional who is successfully placed with us (subject to 4 weeks)

  • Dedicated Candidate Portal

    When you register with us, you have your own dedicated 'portal' where you can upload any CV/documents, apply for a job, chat with one of our team all with the press of a button!

  • An Assigned Experienced Consultant

    Support and expert advice from an approachable, dedicated and friendly team

  • We Have Roles All Across The UK!

    Various employment opportunities in your preferred geographical area

  • Work Life Balance

    Flexible hours to meet your needs, full or part time. We listen to your requirements and needs.

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