Housing Advisor - Bury - #0003E4BE1


Duties and Responsibilities


1. To fulfil the Councils housing assessment and homelessness responsibilities as guided by legislation, case law, guidance and/or Council policy and procedures



2. To be the first point of contact for customers entering the service either by face to face contact over the telephone or in writing



3. Provide a triage function that is customer focussed i.e. promoting self help, excellent customer care standards and provide effective housing options to meet customer need. This will include establishing need, providing advice, signposting and making referrals to other agencies



4. Assessment of customer needs. This will involve solution focussed, detailed interviews of applicants together with detailed enquires, information and advice from other agencies and the interpretation / application of legislation and guidance in order to make appropriate decisions.



5. To discharge the Council’s homelessness duty following relevant and extensive enquiries. This will include determining whether a duty is owed; assessing whether interim accommodation needs to be provided and communicating the decision to the customer, advising them of the right to a review.



6. Arrange interim, emergency and permanent accommodation through a variety of housing providers (including the Community Resettlement Service, registered providers, private sector landlords). Where there is a need for temporary accommodation, a risk assessment must be completed for management sign off.



7. Participate in the out-of-hours emergency rota.



8. To identify by negotiation, mediation and discussion appropriate outcomes for customers presenting with housing needs.



9. To provide advice and assistance to customers on housing options and homeless prevention / relief in accordance with their needs and circumstances.



10. To work with customers to resolve their housing needs. This may involve liaison with other agencies or third sector organisations to prevent homelessness. Where appropriate this may include debt advice, mediation and securing advocacy services for customers as well as looking at alternative housing solutions in the social and private sector.



11. Assessment of customers needs in relation to the Council Allocations policy, awarding the correct re-housing priority and providing advice in relation to the housing register.



12. Undertake home visits to assess customer housing needs and to offer a range of solutions.



13. Make referral to the Central Access Point and liaise with providers in relation to customers requiring floating support.



14. Work jointly with other agencies to meet customers’ housing needs. Work to find positive outcomes for specific groups such as vulnerable customers, young people, older people will follow agreed protocols and procedures such as the Hospital Discharge, Young persons’ protocol, retirement living criteria, etc.



15. Maintain a caseload of homeless and housing advice cases. Ensure all case files and electronic records are maintained in line with operational procedures and data protection legislation. This includes the maintenance of accurate, reliable electronic and paper records.



16. Ensure that all communication with customers (letters, emails, leaflets, face to face interviews, etc) is clear, easily understood and in a format that meets their needs and the Council’s statutory requirements.



17. Draft homeless rescue fund bids and direct let applications in line with agreed procedures.



18. Attend team meetings and contribute to the wider running of the service through participation in events, business planning, corporate activities, working groups etc.


Limits of Authority

Within the framework of Council and Departmental policies and instructions, and subject to the overriding authority of his/her line manager, the officer holding this post is authorised to undertake all duties appertaining to the areas of work outlined above.

ORGANISATIONAL COMPETENCIES

Confidentiality

· Maintain confidentiality at all times. Implement national, corporate and departmental policies regarding confidentiality, management of sensitive information and data sharing.

Customer Care

· To continually review, develop and improve systems, processes and services in support of the Council’s pursuit of excellence in service delivery.

· To recognise the value of its people as a resource

Developing Self and Others

· To use processes and put processes in place to generate a learning environment.

· To focus on the strengths and requirements of all individuals and enable them to further their skills and knowledge.

· To actively pursue your own development.

· To be self-aware and role model continuous self-development

Personal Development

· To attend and participate in supervision sessions, team meetings and employee reviews including contribution to the identification of your training needs and development

· Take part in training in order to develop your skills and improve the service to customers

· To maintain your own continuing professional development

Policies and Procedures

· To take part in workshops and inter agency working to raise awareness of the

issues faced by homeless people

· To adhere to procedures, policies and the values of the authority and the department

· To adhere to all new, and changes in government initiatives as and when they are implemented

· To demonstrate a commitment to equal opportunities and customer care.

· As an employee of Bury Council you have a responsibility for, and must be committed to, safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm.

· Bury Council is committed to equality, diversity and inclusion, and expects all staff to comply with its equality related policies/procedures, and to treat others with fairness and respect.

· The post holder is responsible for Employees Duties as specified with the Corporate and Departmental Health and Safety Policies.



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