Job Description

DIGNITY AT WORK: To show, at all times, a personal commitment to Looked after Children and treating all customers and colleagues in a fair and respectful way, which gives positive regard to people’s differences and individuality (for example, gender, gender identity, nationality or ethnic origin, disability, religion or belief, sexual orientation, age). Assists in ensuring equal access to services and employment opportunities for everyone and promotes the Council’s Equal Opportunities in Employment Policy.

PURPOSE:

Service Support staff underpin service delivery by providing effective customer focussed administrative support. This includes arranging meetings and panels, minute taking, basic financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions.

This role also includes the shared day to day operation systems administration on the service side for Waste, Highway Operations, Passenger Transport, Street Cleansing andGrounds Maintenance IT Systems together with the in-field technology.

The post holder will provide effective, efficient and customer focussed support services to designated Service Teams and Service Managers ensuring compliance with procedures and practices to support the delivery efficient front line services. The post holder will also provide support to the Team as required.

PRINCIPAL ACCOUNTABILITIES:

Please note decision making must be included within the Principal Accountabilities

1.

Deliver high quality, efficient and responsive service support in line with practices and procedures to support the delivery of customer focussed services by Directorates and Services.

2.

To ensure excellent customer service and meet customer promises and service standards of the department and across other service areas as required including coordinating the department customer feedback responses. To provide a wide range of office based services and to communicate with members of the public, the call centre and internal and external agencies to ensure best service delivery.

3.

Maintains specific databases and systems, inputting and extracting data, assisting with the validation of data and supports other system users. Creating, collating, distributing and updating requests for service to enable the delivery of frontline services.

4.

To be a superuser of Bartec, Confirm, Mobisoft, Mayrise, Qlikview, Routesmart – the key computer systems for Streetscene and to be able to identify workflow and management performance improvements. This also includes Civica 360 CRM and social media.

5.

To manage the day to day provision, training, updating and the organising of repairs for the in-cab and in-field technologies associated with the key IT systems.

6.

To liaise with the IT Business Partner in the centralised IT service to enable the continued development and updating of the key systems and to update users as appropriate.

7.

Provision of detailed advice and support to customers, officers, service managers and team members through appropriate channels. Consultation and interpretation of appropriate contract/agreement documentation and legislation where appropriate.

8.

Undertakes document processing functions including the preparation and production of complex material / documents in a creative, professional style using a range of software packages and initiates routine correspondence.

9.

Processes requests for goods and services following appropriate procurement procedures. Verifies deliveries, resolves discrepancies as necessary and updates records. Prepares and processes financial documents for payment including grants and external funded projects.

10.

Maintains a range of confidential filing systems including sensitive personal information, involving creation, updating/tracking, retrieval, archiving and destruction in accordance with statutory and departmental requirements.

11.

Service complex and sensitive meetings which involve prior preparation, taking and preparing accurate minutes within a sensitive and in a highly confidential environment. Produce an accurate reflection of discussion and decisions made and pursing any follow up action within statutory and procedural timescales.

12.

Assists Team members, Managers and Assistant City Manager’s with any appropriate work requests including diary management. Allocate, organise and prioritise their work to meet departmental requirements.

13.

The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

GENERAL:

The above principal accountabilities are not exhaustive and may vary without changing the character of the job or level of responsibility. The postholder must be flexible to ensure the operational needs of the Council are met. This includes the undertaking of duties of a similar nature and responsibility as and when required, throughout the various work places in the Council.

You must have:

  • Post qualified experience.
  • Enhanced DBS/Update service.
  • References required for the last 5 years of employment.

Benefits of working with Semester.co.uk:

  • Free on-going training opportunities upon registering as part of our commitment to you.
  • Competitive Rates of pay
  • In house payroll, providing weekly payments and support
  • Enhanced DBS completed.
  • Support and expert advice from an approachable, dedicated and friendly team
  • An assigned dedicated & experienced consultant
  • Various employment opportunities in your preferred geographical area
  • Flexible hours to meet your needs, full or part time
  • Recommend a friend bonus scheme
  • “Find your own job” bonus – get £250 for bringing your own position to us *

If you would like to find out more information about this role, or the other opportunities Semester.co.uk have available feel free to click the ‘Apply' button below or contact the team on 0161 4199285**

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