Job Description

Role: Service Lead

Team: Localities and Neighbourhoods

Location: Manchester City

Rate: £30-35ph dependent on experience

Contract: 3 months with potential to be extended

Our client is looking for an interim Service Manager for 3 months whilst the role is recruited to on a permanent basis.

The Service Manager Localities and Neighbourhoods is a key role with strategic oversight of the social care delivery within a locality (North, Central or South) each of which consists of four Integrated Neighbourhood Teams. In addition, the Service Manager will have responsibility for some specialist citywide teams.

The Service Manager will be responsible for ensuring their locality/neighbourhoods delivers a high quality social work service within the developing integrated model of care to ensure the best outcomes for citizens.

The Service Manager will be an ambassador for strengths-based working.

The Service Manager Localities and Neighbourhoods is responsible for the strategic and operational management of the relevant teams, ensuring the delivery of a high quality and systematically-informed social work service within developing Council practice framework. This will include promoting and governing excellent social work practice across the service, ensuring purposeful work with citizens, families, support networks and other professionals to ensure assessments are strengths based, citizens are safeguarded and outcomes are improved.

The roleholder will ensure the delivery of a social work service which is both relationship-based and responsive to the needs of citizens and their families in a timely manner and within statutory guidelines and duties. The roleholder will ensure the development of a culture of learning and improvement.

The roleholder will manage four Integrated Neighbourhood Teams within their locality (either North, Central or South), as well as specialist teams, including Citywide Care Homes Team, Homecare Mobilisation, Review Team, Manchester Case Management and Carers Team.

The key responsibilities of the role include, but are not limited to:

● Ensure the delivery of the Care Act 2014 statutory functions, alongside other related legislation such as the Mental Capacity Act 2005, Mental Health Act 1983 and the Deprivation of Liberty Safeguards.

● Maintain own continuous professional development and that of the service through appropriate training, learning and research opportunities

● Build effective strategic partnerships with professional agencies and ensure staff within the service work purposefully with other agencies to promote an effective social work framework

● Promote and create opportunities to modernise and integrate services to deliver better outcomes and maximise use of resources, in order to enable an integrated approach to service delivery

● Ensure purposeful outcome-focused work with other agencies, which takes account of the views of other professionals and recognises where patterns of relationships between professionals may compromise the welfare or safety of citizens and families. Intervene when necessary to deliver on the statutory responsibilities of the service and when escalation is required.

● Contribute to the design and implementation of service development, taking into account the views of stakeholders, drawing on practice knowledge and expertise, data and research findings and by monitoring key performance areas

● Present complex information both in writing and in person in a range of settings, including with partners, courts and the senior leadership team as requested by the Assistant Director

● Audit, evaluate, recommend and implement improvements to relevant policies and procedures in line with developing legislation and good practice guidance.

● Ensure a culture of continuous learning is developed and embedded within the department and wider council and partners in relation to best practice.

● Oversee practice and performance to achieve high quality outcomes for citizens and their families, ensuring standards and performance indicators are met, procedures are followed, agreed timescales are adhered to and that the safety of citizens remains the highest priority across the service.

● Manage Integrated Neighbourhood Teams, including establishing these, and leading on this with Health colleagues and other stakeholders to establish new models of care.

● Maintaining effective systems for monitoring, reviewing, auditing and evaluating staff within clear service objectives through regular performance activities, ensuring effective professional social work supervision is in place.

● Ensure decision-making is based on observation and analysis which explores a wide range of citizen, family and professional contexts, and that risks are identified and managed

● Ensure the social work professional quality standards are implemented, taking responsibility for quality assurance and implementation of audit procedures.

● Ensure delivery of an effective escalation process where social work/social care issues need addressing, including liaison with other Councils and partners

● Provide a supervision context of high support with high challenge with Team Managers to ensure effective and emotionally intelligent supervision with staff, both individually and in group settings. Adapt management and leadership style to build confidence and emotional resilience within the service in addition to shaping and influencing a professional environment which enables practice excellence.

● Represent the Council at multi-agency meetings and act as Chair in professional meetings, including residential and nursing panel

● Through leadership and management of the Team Managers, ensure the service delivers purposeful, systematically-informed social work practice within a social work practice framework, which empowers citizens and families to make positive changes, with explicit aims and objectives about desired outcomes which are proportionate to each citizen’s identified risk and need

● Ensure that within the service there is a balance of intervention and collaborative engagement to ensure the best long term outcomes for citizens and families

● Be part of the Service Manager on call rota.

● Be part of the DOLS Authorisers Rota

● Respond to complaints, Councillor enquiries and LGO investigations as required

● Undertake the role flexibly across different parts of the service as dictated by service need/Assistant Director.

Service Manager Localities and Neighbourhoods – Key Behaviours, Skills and Technical Requirements

Our Manchester Behaviours

● We work together and trust each other

● We ‘own it’ and we’re not afraid to try new things

● We take time to listen and understand

● We are proud and passionate about Manchester

Generic Skills

Communication Skills: Ability to effectively transfer key and complex information to all levels of staff, adapting the style of communication as necessary and ensuring that this information is understood. Ability to motivate others through building effective relationships and gaining their full support for achieving outcomes.

Analytical Skills: Demonstrates the ability to apply analytical and logical thinking to gathering and analysing information, designing and testing solutions to problems, and formulating plans.

Planning and Organising Skills: Ability to turn strategic ideas and objectives into practical, well organised plans. Ability to manage a complex range of functions and manage multiple priorities with confidence.

Problem Solving and Decision Making Skills: Ability to react to immediate solutions of a highly complex nature with associated risk factors and deliver pragmatic solutions sometimes under extreme pressure.

Strategic Thinking Skills: Demonstrates a high level of political awareness and links strategies for continuous improvement with the drive to achieve national, corporate and departmental standards and goals

Creative Skills: Think creatively to plan and examine potential business processes and operating models and to develop a range of creative and original solutions that meet the strategic needs of the business.

Financial Management Skills: Strategic awareness of the financial structure of the Council and the implications of decisions on the delivery of value for money for taxpayers.

People Management Skills: Effective development, management and motivation of staff within service area, providing leadership and planning for the work of a service based function or Council wide team. Establishes clear targets and monitors progress to ensure continuous improvement in service delivery.

Technical requirements (Role Specific)

● Must possess a Social Work qualification

● Registration with Social Work England

● Willingness to consent to and apply for enhanced Disclosure and Barring Service (DBS) Check

You must have:

  • References required for the last 5 years of employment.

What’s on offer?

  • Excellent competitive pay rate
  • Excellent management structure with experienced leaders
  • Desirable location with excellent transport links
  • A stable and well-supported working environment

Benefits of working with

  • Free on-going training opportunities upon registering as part of our commitment to you.
  • Competitive Rates of pay
  • In house payroll, providing weekly payments and support
  • Enhanced DBS completed.
  • Support and expert advice from an approachable, dedicated and friendly team
  • An assigned dedicated & experienced consultant
  • Various employment opportunities in your preferred geographical area
  • Flexible hours to meet your needs, full or part time
  • Recommend a friend bonus scheme
  • “Find your own job” bonus – get £250 for bringing your own position to us *

If you would like to find out more information about this role, or other opportunities please visit to apply or feel free to click the 'Apply' button below or contact the team on 0161 4199285*