Re-settlement Support Refugee #12294242

May 13, 2022
£18 - £19 / hour

Job Description

This is a Temporary rolke, starting on the 01st of June for approximatley 1 month – but this could be extended on an ongoing basis.

£17-£19 an hour depending on experience.

Resettlement Worker

Newcastle Under Lyme.

About Refugee Action

We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

About the team

Drawing on over 40 years’ experience of refugee resettlement; We are continuing to welcome refugees and other new arrivals as part of the new Global UK Resettlement Scheme,the Afghan Relocations and Assistance Policy and Afghan Citizens Relocation Scheme. We also stand poised to support any new arrivals into the UK from other regions over the coming weeks and months.

You will work to plan for refugees and other new arrivals commencing their new lives in the UK, as well as providing dedicated resettlement support on their arrival. The resettlement support provided will include support around benefits, finances, education and schools, health and wellbeing, alongside other key areas. You will ensure that refugees and other new arrivals are empowered to understand life in the UK and how to independently navigate their new lives.

Purpose of post

  • Working collaboratively to assist refugees or other new arrivals to reach their own goals in their integration in the UK.

Main duties and responsibilities

  • Provide initial reception and orientation.
  • Carry out a holistic needs assessment and prepare a Personal Integration Plan with clients.
  • Negotiate a support package with external agencies as appropriate according to the clients’ needs.
  • To promote the long-term integration of refugees and other new arrivals, and the development of refugee and diaspora communities by providing a range of tailored services to them and through working with other service providers to maximise opportunities for these groups
  • To work with and supervise interpreters as appropriate.
  • To keep full, accurate and up-to-date case records.
  • To provide written and oral reports as required.
  • To attend regular team meetings, in person or remotely (for example, over Microsoft Teams, Zoom etc), in order to share information, monitor services and foster effective and supportive Team working.
  • To carry out administrative tasks in support of own work (e.g. word- processing, filing).
  • Maintain organisational confidentiality at all times, including in relation toclients.

Candidate SpecificationCandidates will be shortlisted on the following specifications:

Experience, Knowledge, Abilities and Skills

  • Demonstrate an understanding of the issues facing refugees and other new arrivals during integration to a new community.
  • Ability to deliver care plans in cooperation and partnership with a range of organisations and experience of doing so.
  • Ability to organise and deliver training sessions, workshops and events, and substantial experience of doing so.
  • An understanding of Refugee / Diaspora Communities and insight to how to collaborate with a range of providers to support them
  • Experience and understanding of supporting volunteers to deliver services to clients.


  • Those with lived experience as a refugee are strongly encouraged to apply.
  • Applicants located within or in close proximity to Staffordshire or Herefordshire are particularly desirable due to our service needs.