Customer Service Officer – (Childrens Services) #5255448
Job Description
Please be aware this is a Long Term Temporary post to start ASAP.
3 months contract
Children & Families Trust
Front Door
Business Support
Experience working with Children’s services is preferable.
Role Description
- To work as part of a multi skilled team completing various tasks, primarily dealing with new telephone and email contacts, providing a knowledgeable and personal enquiry service to Trust partners and the general public who wish to make Safeguarding referrals, delivering service for the Integrated Front Door
- To co-ordinate incoming information requests from Calls and Emails and raise the contacts.
- Responsible for ensuring data quality and as such the integrity of management information through the proper use and safekeeping of data and record systems.
- Responsibility for safeguarding the welfare of children and young people through accurate data entry.
- To contribute to the review and development of operational procedures in conjunction with the Social Workers and Management Team.
- To maintain a detailed knowledge of all relevant Legislation and Policies such as GDPR
- To handle and manage personal, sensitive and confidential information.
- To liaise with and work alongside other services, departments, and agencies, as appropriate.
- To ensure that first stage complaints are acknowledged, recorded appropriately and directed to the correct department for investigation.
- To be fully conversant with on-line computer systems and technology, both operational and corporate, in
- order to provide a timely and high-quality referral service for the referrer.
- To represent the Trust professionally and responsibly in all dealings with our partners and members of the
public, across all access channels, working on own initiative but within existing guidelines.
- To support our Business Support Staff in all their duties to meet Service and Trust needs.
Please be aware this is a Long Term Temporary post to start ASAP.
Benefits of working with Semester.co.uk:
- Free on-going training opportunities upon registering as part of our commitment to you.
- Competitive Rates of pay
- In house payroll, providing weekly payments and support
- Enhanced DBS completed.
- Support and expert advice from an approachable, dedicated and friendly team
- An assigned dedicated & experienced consultant
- Various employment opportunities in your preferred geographical area
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