Customer Service Assistant – Governance – #OR113182

Job Description

Flintshire County Council is seeking a Customer Service Assistant to join its Governance portfolio, based across Ty Dewi Sant, Ewloe and County Offices, Flint (CH6 5BD). This is a temporary role paying £13.26–£17.14 per hour, starting 7 September 2026.

You will be the first point of contact for residents, handling enquiries and complaints received in person at Reception, by telephone, in writing, and electronically. Your goal is first-time resolution wherever possible, recording and allocating enquiries on the Council’s Customer Relationship Management System and liaising with officers across the authority to ensure timely responses to customers, MPs, and Members of the Senedd.

Key responsibilities include monitoring CRM performance targets, making outbound calls to follow up enquiries, promoting Council services and online self-service options, and maintaining confidentiality in line with data protection requirements.

Candidates must be educated to GCSE level (including English or Welsh and Maths) or hold equivalent customer service experience. Strong verbal and written communication skills, confidence with Microsoft packages and bespoke IT systems, and the ability to multi-task and adapt to changing priorities are essential. Welsh language skills are required. Previous local government experience is desirable.

If you are a committed customer service professional ready to make a real difference for the residents of Flintshire, apply today.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.