Customer Service Advisor – Out of Hours Team – #OR108606

Job Description

Lincolnshire County Council is recruiting a Customer Service Advisor for its Out of Hours Team at Lancaster House, Lincoln City Centre. This is a 20-hour, 12-week temporary contract paying £12.76–£16.49 per hour, starting 3 August 2026.

You will be the first point of contact for emergency calls relating to Adults’ and Children’s Social Care, as well as District Council services, Libraries, and Heritage enquiries. Callers include police, health professionals, and members of the public; calls are often sensitive, requiring accuracy and calm under pressure.

Shift pattern: overnight (midnight–08:00), evenings, weekends, and all public holidays. Core hours are Monday–Thursday 17:30–08:00 and Friday–Monday 17:30–08:00. Candidates must be fully flexible across these hours.

You will need excellent communication and customer service skills, good IT literacy including Microsoft Office and Windows, and the ability to gather and process information efficiently in a fast-paced environment. Full induction and role-aligned training are provided.

If you are available immediately and comfortable working unsociable hours in a varied, rewarding role, please get in touch.

What’s on offer:

* Excellent, competitive pay rates – paid weekly
* Supportive management team with approachable, experienced leaders
* A desirable location with great transport links
* A stable, well-resourced, and encouraging working environment

Why join Semester.co.uk?

* Free ongoing CPD and training opportunities to enhance your skills
* Competitive rates of pay with prompt, reliable payments through our in-house payroll
* Enhanced DBS processing included
* Dedicated, friendly consultant offering tailored support
* Access to a wide range of opportunities in your chosen location

Ready to take the next step? Click ‘Apply’ now to express your interest in this role, or explore other exciting opportunities with Semester.co.uk.